Refund policy
Luxmery Return & Exchange Policy
Thank you for shopping with us! Because of the intimate nature of swimwear and bodysuits, please review this policy before placing your order.
Our Fit Promise
We want you to love your fit. If something isn't right, we'll make it right through an exchange or store credit — please see below. Our team is also happy to help you choose the right size before you order: email support@luxmery.com with any fit questions.
No Cash Refunds
For hygienic reasons, we do not accept physical returns on swimsuits, bikinis, or bodysuits, and we do not issue cash refunds — on any item, full price or sale — unless it arrives defective, damaged, or incorrect, or your requested exchange size/color is unavailable. This applies regardless of how many items are in an order.
Note on ordering multiple sizes or colors of the same style to test fit: If you order the same style in more than one size or color to decide which fits best, only one of those units is eligible for exchange or store credit — the rest are not eligible for refund, exchange, or credit. This does not apply to orders of different styles or products, which are each eligible for exchange/credit as normal. Not sure what size to order? Email us first and we'll help you get it right the first time.
Exchanges
We offer one-time exchanges for a different size or color, under these conditions:
Request window: within 14 days of delivery
- Unworn, unwashed, unaltered, with original tags attached
- Hygiene liner intact — not removed, cut, or tampered with
Original packaging
- One exchange per item purchased
- If your requested size/color is unavailable, we'll issue a full refund instead — since that's on us, not you.
How to Request an Exchange
Email support@luxmery.com with your order number, item(s), and requested size/color.
We'll confirm and send instructions within 1–2 business days.
Once we receive and inspect the item, your replacement ships within 3–5 business days.
Customers cover return shipping unless the exchange is due to our error.
Damaged, Defective, or Incorrect Items
Contact us within 48 hours of delivery at support@luxmery.com with your order number and photos. We'll replace the item or issue store credit at no cost to you — no return shipping required.
Items Generally Not Eligible for Exchange/Credit
The following items typically don't qualify for exchange or store credit. That said, if something doesn't look quite right, reach out — our team reviews these on a case-by-case basis and can make exceptions where it makes sense.
Items without the hygienic liner attached
Items showing significant wear, wash, makeup/deodorant marks, or altered tags
Cancellations
Contact us as soon as possible using the email you ordered with. If your order hasn't shipped, we'll cancel and refund in full. If it has shipped, standard exchange/credit terms apply once delivered.
By placing an order, you agree to this policy.